Dear Valued Policyholders,

To reflect strategic developments made in 2023, we selected “Investing in Our Community” as the theme of this year’s Annual Report. When insurance company leadership mentions investing in their company, technology is usually the first thing mentioned. Technology does play a critical role in insurance as it creates efficiencies and improves data capture, decision making, and the customer experience. Technology is a major investment and focus for Lawyers Mutual as well. For example, in 2023 we launched an insured portal and a free on-demand CLE platform. Moving forward, we will continue to improve your experience and create internal efficiencies through strategic, cost-effective investments in technology. However, insurance is not just about technology. Most importantly, it is about people. 

One of the most important investments we make is in our people – the heart and soul of Lawyers Mutual. You know and trust our people. Our people live out our company mission to serve North Carolina attorneys day in and day out. You may recall that in 2022 we partnered with Erik Mazzone, founding director of the North Carolina Bar Association’s Center for Practice Management, to provide three one-hour law practice managements consults annually to insureds at no charge. In 2023, we made the strategic decision to expand our law practice management offerings in 2024. As of January 1st, Camille Stell, President of Lawyers Mutual Consulting and Services, began offering insureds, again at no cost, three one-hour consults annually on succession, retirement, and compensation planning. With the addition of Camille, we are now with you every step of the way during your legal career.

While not the focus of this message, I would be remiss if I did not spotlight another major benefit of being insured with a mutual company – policyholder dividends.  This year, you will receive a dividend check at policy expiration of your 2023 policy equal to approximately 7.8% of your final policy premium. A benefit of being insured with a mutual insurance company is that we avoid the burden, distraction, and influence of Wall Street. We focus on serving you. 

Thank you for your trust and confidence. We are grateful for your business. You have my word that we will continue to work hard to be your legal malpractice insurer of choice.

Daniel M Zureich
President and CEO